Refund policy

Viya Jewelry Return Policy

At Viya Jewelry, we strive to ensure that all our customers are satisfied with their purchases. However, we understand that there may be instances where you need to return an item. Below you'll find our comprehensive returns policy, which has been designed to ensure clarity and fairness.

Returns Based on Delivery Date

Our return policy is effective from the date of delivery, not the date of purchase. This ensures that if your item is in transit for an extended period, your ability to return the product is not affected. The return window and conditions are based on the scenario in which the return is requested:

1. Order Cancellation:
   You can cancel your order before it is shipped without any penalty. Once the item is shipped, it will be eligible for return under the conditions outlined below.

2. Damaged on Arrival:
   If your product arrives damaged, please contact us within 48 hours of delivery. You will need to provide photographs of the damaged item and the packaging for us to assess and proceed with a return or replacement.

3. Faulty Manufacturing:
   Products with manufacturing faults are eligible for return or exchange within 30 days of delivery. Please provide evidence of the fault via photographs when contacting us.

4. Change of Mind:
   If you change your mind about your purchase, you can return the item within 30 days of delivery. The item must be in its original unused condition, and you will be responsible for the return shipping costs.

5. Exchange Request:
   If you wish to exchange an item, please do so within 30 days of delivery. Exchanges are subject to product availability and the item must be returned in its original condition.

6. Incorrect Product Received:
   In the event that the incorrect product is delivered, please contact us within 30 days of delivery for a correct replacement or a full refund. Please provide photographic evidence of the incorrect item.

Initiating a Return

To initiate a return, follow these steps:

• Contact Us: Reach out to us via email at support@viyajewelry.co, call us at our customer service number, or submit a detailed message through our contact form available on our website.
• Provide Details: Include your order number, contact information, and a brief description of the reason for the return. For damaged or faulty products, attach clear photographs showing the issue.
• Documentation: Retain all original packaging and include all related accessories and documents with your return.

Return Process

Upon receiving your return request, we will:

• Confirm Receipt: Acknowledge your return request via your chosen communication method.
• Inspect the Return: Once we receive the returned item, it will undergo an inspection to confirm the condition and the issues reported.
• Process: If the return is approved, we will process your refund or exchange. Refunds will be issued to the original method of payment within 7-10 business days.

Shipping Address for Returns

Please send all returns to the following address, unless otherwise instructed:

Please ensure that items are securely packaged to prevent damage during transit.

 

Viya Jewelry Refund Policy

At Viya Jewelry, our goal is to ensure that every customer is completely satisfied with their purchase. Our refund policy has been crafted to be clear and fair and focuses on the customer's needs and rights.

Refund Eligibility Based on Delivery Date

Our refund policy is based on the delivery date, not the purchase date. This approach ensures that if an item is delayed in transit, your eligibility to request a refund is not compromised. Below are the conditions under which a refund may be requested:

1. Product Never Arrived:
   If your order has not arrived within the expected delivery timeframe, please contact us for a full refund or to request a re-shipment at no additional cost. You must notify us within 30 days of the estimated delivery date.

2. Damaged on Arrival:
   If your product arrives damaged, report this issue within 48 hours of delivery for a full refund. You will be required to send photographs of the damaged item and packaging to assist in our investigation.

3. Faulty Manufacturing:
   Items with manufacturing defects are eligible for a full refund within 30 days of delivery. Evidence of the fault, through photographs, must be provided when you contact us.

4. Change of Mind:
   If you are dissatisfied with your purchase due to a change of mind, you may return the item for a refund within 30 days of delivery. The item must be in its original unused condition and return shipping will be at your expense.

5. Incorrect Product:
   If the incorrect product is delivered, you may request a full refund. Please notify us within 30 days of delivery and provide photographic evidence of the incorrect item.

Steps to Initiate a Refund

To initiate a refund, please follow these steps:

• Contact Us: Send your refund request via email to support@viyajewelry.co, call our customer service, or use the contact form on our website.
• Provide Necessary Details: Include your order number, the reason for the refund, and your contact information. Attach relevant photographs if applicable (e.g., damaged items or incorrect products).
• Documentation: Ensure you retain all original packaging, as you may need to return the item to us.

Refund Process

Once your refund request is received:

• Acknowledgement: We will confirm receipt of your request and provide instructions for returning items if necessary.
• Inspection: Returned items will be inspected to confirm eligibility based on the reason for the refund.
• Refund Issuance: Approved refunds will be processed to the original method of payment within 7-10 business days of receipt and inspection of the returned items.

Finalizing Your Refund

• Return Address: If you are required to return an item, please send it to:

Víya Jewelry - NYC

Additional Information

For any queries or further clarification regarding our refund policy, do not hesitate to contact us. We aim to resolve all issues promptly and ensure your satisfaction with every transaction.

Final Notes

For more detailed information or if you have specific questions not addressed here, please do not hesitate to contact us directly. We are here to help and ensure your experience with Viya Jewelry meets your expectations.